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FAQ'S

  • Questions about Christmas cracker itself:

    1. What’s Christmas crackers:

    Crackers are decoratively party favours widely used in Great Britian an other related countries like South Africa,Austrilia, New Zealand, Canada Even USA in order to celebrates a variety of special occasions and festival events.

     They consist of a beautiful wrapped and decorated cardboard cylinder containing a small gift and other party novelties.

     At birthday parties and dinner celebrations, crackers are used to decorate individual place settings and are usually opened prior to serving the meal. They provide a colorful and exciting start to any celeration by presenting each guest with a gift by which to remember the days events.

    At Christmas Crackers are also used as tree ornaments, stocking stuffers and welcoming gifts for visiting friends and family, Crackers can also be used as in invitations, promotional gifts, shower and wedding favors and advertising medium and unique gifts for special occasions such as Valentine’s day, Mother’s day, Father’s Day and an important anniversary.

     2. What is the device that makes the crackers “POP”? Is it dangerous?

    Answer: The popping sound that crackers make when they are pulled is produced by a device called a “Cracker Snap.” The “snap” consists of two narrow pieces of thin cardboard that are treated with a small amount of aggregate material at one end and joined together with the treated areas overlapping. When the free ends of the “snap” are pulled, the treated areas rub across each other producing a small, friction-activated pop or crack. “Cracker snaps” are not dangerous in any way as long as they are used inside crackers as intended. They should not be used on their own as noisemakers, or employed in the construction of other craft items.

    3. For fill by myself crackers, how shall I find the gifts are possible to go inside?

    We provide three sizes of paperboard, pls check the sizes chart. You may select your gifts based on the diamensions gaven.

  • Questions about shopping terms:

  • Q.: HOW TO SHOP WITH US?

  • A.: The web store provides all the items we are supplying. Pls simply select them and put into cart and check out.

  • Q.:SHIPPING METHODS AND TRANSIT TIMES

  • A.: Orders can be shipped via China Post Airmail Registered, Epacket, etc.and Express by Fedex IP/IE, DHL etc. Service. You will be presented with a list of shipping options and associated rates during the checkout process. Shipping and handling charges are calculated based on the shipping method selected,your address, the number and weight of the items in your shopping cart and the diamensions of the shipping cartons required. The shipping cost and transit time associated with various delivery options can be compared prior to confirming an order by using the "Estimate Shipping" link at the bottom of the Shopping Cart page. We have no control over and will not be held responsible for delays in transit times and/or added custom and excise charges for orders being shipped.

  • Q.:SHIPPING ADDRESS ACCURACY

  • A.: Incorrectly entered address information may unnecessary delay your order o cause it to be undeliverable. Please enter your ship address information in the appropriate boxes and double-check it for accuracy.enter your ship to address information in the appropriate boxes and double-check it for accuracy. By the moment, we do not ship to a post office box address.

  • Q.:UNDELIVERABLE PACKAGES

  • A.:In the event that a package is returned to us as undeliverable, we will issue a refund less shipping charges to the customer. Given that accurate contact information was provided with the order, we will also contact the customer within 24 hours to determine if they still wish to purchase the items that were returned and to obtain new or corrected shipping information. All reshipped orders will be charged the original shipping fee or a newly assessed fee if changes are made to the original order.

    If you suspect your order cannot be delivered as addressed or the tracking information provided by the carrier indicates that your package can not be delivered, please CONTACT US by Email: info@sharppointcrafts.com and we will investigate the reason for the delayed delivery and work with you to resolve the issue. Most carriers will make three attempts to deliver a package. It is generally up to the driver’s discretion to determine if it is safe to leave a package when no one is present to accept the delivery. Signature required deliveries will never be left without the driver obtaining a valid signature. Drivers are required to leave a failed delivery notice with each attempted delivery. After three failed delivery attempts the package will be returned to us and we will initiate the undeliverable package process described above.

  • Q.: SHIPPING REFUNDS AND DELIVERY DATE FAILURES

  • A.: we will do our best to get your order to you within the advertised time frame but can not guarantee a specific date for delivery. Exceptions: Shipping refunds will not be issued for delivery date failures when the reason for the delay results from a situation that is beyond our control, including but not limited to invalid, incorrect, or incomplete ship-to address information provided by the customer, carrier rescheduling, failed delivery attempts, inclement weather, and natural or man-made disasters.

  • Q.: PRIVACY & SECURITY

  • A.: We are committed to providing customers with complete privacy. You can shop for our Christmas Crackers and Gift items with confidence.

    By visiting our web store, you are accepting the practices described in this privacy statement. Our site uses a shopify shopping cart ordering system that collects personal information (name, address, telephone number, etc.) and financial information (account or credit card number) from the customer. This contact information is used to send orders and information about our company to you and to get in touch with our customers when necessary.

    Financial information is used solely for the purpose of billing customers for products ordered. We do not keep credit card information on file for future use. We thank our repeat customers for their patience in resubmitting their credit card details with subsequent orders.

    Security:

    This site has security measures in place to protect against the unauthorized access and misuse of customer information. Our secure ordering system uses SSL (Secure Socket Layer) encryption technology to keep your credit card transactions and other information safe. We do not employ the use of cookies for storing the contents of your shopping cart between visits. We guarantee the safety of shopping online with us. However, if you are not comfortable providing personal and financial information over the Internet, please contact us info@sharppointcrafts.com  to complete your order.

    Links to Other Sites

    In case of links other than that in our webstore here We are not responsible for the privacy and security practices or the content of these web sites. We do not share any of the personal information you provide to us with the sites to which we links

  • Q.: COUPON POLICY
  • A.: We occasionally issue discount coupon codes in association with sales and other special offers promoted on our website. In most cases these coupon codes are advertised via email to our Newsletter subscribers or through a posting on one of our social media sites to subscribe to our Newsletter). We do not distribute our discount coupon codes to other websites or advertise them in any other way except through our own internal email list.
The coupon codes we issue and authorize are subject to the following terms and conditions:
  1. — Unless otherwise noted, there is no minimum spend requirement associated with our coupon codes.
  2. — All coupon codes include an expiration date. Standard Time on the date the coupon expires.
  3. — Unless otherwise specified, all products showing as in stock on our website are available for coupon usage, including already discounted and clearance items.
  4. — The coupon code must be entered by the customer at the time of checkout on the payment page. Failure to do so excludes that purchase from the coupon discount. Customers can not receive a refund of the coupon discount amount after the sale.
  5. — Our coupon codes are non-negotiable.
  6. — Unless otherwise specified, coupons are valid for one use per customer.
  7. — We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
  8. — Discount coupons may not be used on orders to wholesale customers or for orders where a special discount has already been arranged, for example those to  non-profit and charitable organizations.
  9. — The coupons we issue can only be used for online purchases made on this website.